With so many to choose from, finding the best car warranty company can seem overwhelming at first. But there are a few qualities that set the great ones apart from the rest. Know what to look for, and what questions to ask, to ensure that your coverage plan is the absolute right fit for your vehicle.
Let’s look at what makes the best extended auto warranty companies stand out from all the rest.
The best car warranty companies make the customer experience the top priority. Company employees are trustworthy, friendly, patient, and knowledgeable. To find out whether a provider is committed to giving great customer service, read their customer reviews online.
Questions to Ask: Are customers satisfied with the reviews? Do they recommend the company to others? If not, what were they dissatisfied with? Is the company website informative and easy to navigate? Do they have an FAQ page? Do they provide a clear point of contact for customers with questions and/or complaints?
If a company has earned accreditation from the Better Business Bureau (BBB), you can be assured that it is a top provider. The best companies are backed by solid participants in the auto industry—they will come highly recommended by trusted reviewers, meet high consumer advocacy standards, and have endorsements from (and partnerships with) other well-known brands.
Questions to Ask: Has the company been recognized as an accredited business by the BBB and, if so, for how long? What other companies and experts in the auto industry endorse or partner with them? Do they consistently rank highly in “Top 10 Pick” and comparison charts compiled by trusted publications?
Top car warranty companies offer high-level protection at the best total value, and are clear about out-of-pocket costs, such as deductibles and wear-and-tear repairs. They will have affordable, flexible payment plans with low monthly payments. Most will also offer a risk-free, money back guarantee so that customers don’t need to worry about getting locked into a contract that they’re not satisfied with.
Questions to Ask: What payment options are available for the company’s warranties? Do they offer a time-sensitive money back guarantee on their warranties? If so, after how many days? Can the warranty be cancelled, and what kind of refund will I receive if I cancel? Will you need to pay a deductible for repair visits? How do their deductibles work?
The best car warranty companies offer a wide range of warranty packages to fit specific needs. You want to be sure that the plan you purchase covers the parts you need. The best companies have easily visible coverage contracts that directly state what’s covered, and what’s not—and have only a short list of excluded items.
Questions to Ask: What do their various extended protection plans cover that the manufacturer’s warranty doesn’t? Where can you take your vehicle for repair? How are your covered claims paid? Are there additional benefits included in your protection plan?
Providing customers with competitive coverage plans, pricing, and claims support is only part of what we do. At CARCHEX, we meet all of the qualifications that make a car warranty company the best, and then some. Our promise to our customers is “Customer Service Above All.”
Our Protection Specialists will not only advise and consult with you throughout the buying process, but will go above and beyond to ensure that you have every bit of information you need to make an educated purchase. We encourage you to shop around, see what other providers are offering, and ask tough questions. Your satisfaction is of the utmost importance to us.
If you’re looking into protecting your vehicle with an extended protection plan, and want to find out more—visit us online and get a free quote today. Or you can call us toll free at 866-261-3457.
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